The Back Pain Treatment Center Privacy Policy

Welcome to www.backpaintreatment.com (the “Site”), a website operated by Complete Pain Care, LLC (“CPC”, “we”, “us”, or “our”). If you’re reading this, you know that our Site provides users with an opportunity to learn more about pain management and our pain management services. We know you are concerned about your privacy, so we developed this privacy policy (“Privacy Policy”) to explain how we collect, use, and disclose information from and/or about you.

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information. In addition to this privacy policy, users of the completepaincare.com site should consult the site terms of use. Policies specifically related to patient information (protected health information, or PHI) submitted through Complete Pain Care LLC’s patient portal can be reviewed here: HIPAA Notice of Privacy Practices

So we are clear about the terminology we are using, when we use the phrase “Personal Information” in this Privacy Policy, we mean contact information (e.g., name, address, email address, or telephone number) and any other non-public information that is used or intended to be used to personally identify an individual. When we use the phrase “Anonymous Information” in this Privacy Policy, we mean information that is neither used nor intended to be used to personally identify an individual.

Please read this policy carefully.

The terms and conditions of use policy, and the privacy policy, identify what users of backpaintreatment.com (“Users”) can expect from this site, and what we expect from Users. By accessing any areas of this site, Users are deemed to have accepted The Back Pain Treatment Center, LLC terms and conditions of use, and this privacy policy identified throughout backpaintreatment.com.

Children.

The Site is not directed to children and children are not eligible to use our Site. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18 years of age, and no part of our Site is designed to attract people under 18 years of age. When the Site does collect age information, and Users identify themselves as under 18, we will take steps to remove that User’s Personal Information from our databases and to prevent the User from utilizing the Site.

How We Collect Information.

Personal Information.In general, the Personal Information we gather enables us to contact you or process your orders, to provide the Site and Products to you. We collect Personal Information that you submit to us voluntarily when you request information.

All payments on the Site are processed by our service providers who collect your credit card information directly, and we will not have access to or see your credit card information as part of such transaction. We also collect other types of personal information that you provide to us voluntarily as you use the Site or if you contact us via a contact form, or e-mail regarding the medical information or the services we provide.

Anonymous Information.

Information Collected by Our Servers. To make our Site more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.

Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, administer the Site, track users’ movements around the Site, gather demographic information about our user base as a whole, and better tailor our Site to our users’ needs. For example, some of the information may be collected so that when you visit the Site again, it will recognize you and the information could then be used to serve advertisements and other information appropriate to your interests. Except as noted in this Privacy Policy, we do not link this automatically-collected data to Personal Information.

Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.

Third Party Analytics. We may use a third party tracking service such as Google Analytics to track and analyze Anonymous Information from users of our Site. Such third parties may use Cookies to help track user behavior. The use of these Cookies by third parties is not covered by our Privacy Policy. We do not have access or control over these Cookies. For example, Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other personally identifying information. We do not combine the information generated through the use of Google Analytics with your personal information. Although Google Analytics plants a persistent Cookie on your web browser to identify you as a unique user the next time you visit the Site, the Cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

How We Use Information.

Personal Information

We will use your Personal Information to:

- Contact you if you filled out a contact form;
- Provide you with the Site and customer support;
- Tailor the features, performance and support of the Site to you;
- Market our products and services to you that we believe may be of interest to you;
- Respond to your requests, resolve disputes and/or troubleshoot problems;
- Improve the quality of the Site and the Products; and
- Communicate with you about medical conditions, the Site and the Products.

We may also use your Personal Information to create Anonymous Information records by excluding information that makes the information personally identifiable to you.

We will communicate with you primarily in the form of telephone calls or emails. You can opt out of receiving certain communications from the Site such as our newsletter by clicking the “Unsubscribe” link at the bottom of each email or emailing us at compliance@completepaincare.com. Please note that even if you unsubscribe or opt-out, we may still send you Site and product related communications (e.g., emails related to your comments).

Contact Forms, Email communications, newsletter and related services

If you filled out a contact form, we may disclose certain Personal Information to our internal staff or medical staff in order to respond to you. All your personal or medical information that you disclose to us will be protected by HIPAA. To see our HIPAA Notice of Privacy Practices click here

Forms that you fill out or email communications that you send to us via the email links on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. Your email address may be added to a newsletter list and then you will receive an additional request to opt-in. If you do not opt-in or you choose to opt-out you will not hear from us.

backpaintreatment.com provides you with the opportunity to receive communications from us. You can fill out a request for more information, email us or sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.

The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email.

You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to compliance@backpaintreatment.com or send regular mail to the following postal address:

The Back Pain Treatment Center LLC
600 Worcester Rd, Ste 301
Framingham MA 01702

Anonymous Information

We reserve the right to use Anonymous Information for any purpose and disclose Anonymous Information to third parties in our sole discretion.

Data retention.

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of Complete Pain Care.

How We Disclose Information.

Personal Information

We may disclose certain Personal Information:

- To third parties to whom you ask us to send Personal Information;

- To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in the event we have such Affiliates in the future, in which case we will require our Affiliates to honor this Privacy Policy.

- If we believe in good faith that such disclosure is necessary to (i) respond to your contact form, (ii) resolve disputes, investigate problems, or enforce our Terms of Use; (iii) comply with relevant laws or to respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity, in which case we can (if you authorize us to) disclose Personal Information without subpoenas or warrants served on us; or (iv) protect and defend our rights or property or the rights and property of you or third parties.

Some aspects of our Site may enable you to post content to social networking services (SNSs) such as Facebook or Twitter. If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the services or availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.

Information Disclosed to Third Parties

We may share your personally identifiable information with third parties who we have engaged to help us provide our services. In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.

Except as noted above and for newsletters and surveys, Complete Pain Care does not provide any third-party access to your IP address and email address. To help us determine the effectiveness of our advertising, we work with Web analytics tools hosted by third parties who receive nonidentifiable information from your browser, including but not limited to the site or the advertisement you came from, your IP address, your general geographic location, your browser and platform information, and the pages you view within our site.

We may provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.

This Privacy Policy addresses our use and disclosure of information we collect from and/or about you on the Site. If you disclose information to others, including payment processors, different rules may apply to their use or disclosure of the information you disclose to them. The use and disclosure restrictions contained in this Privacy Policy will not apply to any third party. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable.

The Site may contain links to other websites that are not owned or controlled by us, including our partner sites. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites. When you click on such a link, you will leave our Site and go to another site. During this process, another entity may collect Personal Information or Anonymous Information from you. The Site may also contain links to other websites controlled by us but which operate under different privacy policies. Please review the privacy policy of any new website you visit.

Updating and Controlling Your Information.

If you have an Account with us, you may update certain of your Personal Information on our Site. You may also email us at compliance@completepaincare.com. You may request deletion of your Personal Information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete Personal Information, it will be deleted from the active database, but may remain in our archives and we may also retain Anonymous Information about your use of our Site and purchase of Products. Once we disclose some of your Personal Information to third parties, we cannot access that Personal Information any longer and cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.

Updates and Changes to this Privacy Policy

This Privacy Policy is subject to revision from time to time on a going-forward basis. We will post any revised version of the Privacy Policy on this page. If we make any material changes to it, we will also send you notice to the last email address you have provided to us. Continued use of our Site or ordering Products following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Contact information

Compliance Officer
The Back Pain Treatment Center, LLC
600 Worcester Rd, Ste 301
Framingham, MA 01702

If you’ve contacted the website about a privacy-related concern and you do not believe your problem has been addressed, you may file a complaint by calling the confidential compliance line at The Back Pain Treatment Center, 508-231-5700, extension 422.

This Policy was last revised: May 24, 2018.

(508) 231-5700